Brussels Airlines celebrates its tenth anniversary as Star Alliance member

Star Alliance launches Connection Service at Brussels Airport

Ten years ago today, Belgian airline Brussels Airlines joined the largest airline network in the world: Star Alliance. The membership has made of Brussels Airport one of the biggest strategic connecting hubs in the Star Alliance network and has opened up a multitude of advantages for Star Alliance guests, including the newly launched Star Connection Service, helping customers with flight connections at risk to make it on time to their flight, together with their luggage.

On 9 December 2009, Brussels Airlines announced that the Star Alliance Board Members had approved its application to join the leading airline alliance. Since the entrance of Brussels Airlines in the Star Alliance, Brussels Airport has become a strategic hub for the alliance. Star Alliance carriers serve 44 countries, 91 destinations and operate 309 daily flights out of Brussels, which has become one of Star’s biggest transfer hubs with 1.3 million transfer passengers each year.

“The added value of Star Alliance is ever more relevant today, as our customers really value the seamless travel experience that it creates and the global network coverage it offers. It gives access to more than a thousand airport lounges across the globe and with the newly launched Connection Service our customers know they are taken care of when they risk missing their connection. It is a true quality label for our airline.” ​
Christina Foerster, CEO of Brussels Airlines

The membership in the world’s largest global airline alliance is not only a quality recognition for Brussels Airlines, but also opened a world of advantages to its guests, with seamless travel journey, access to more than a thousand airport lounges all over the world and new commercial products and services, to name a few.

Additionally, Star Alliance has recently launched its Connection Service at Brussels Airport, which helps customers with flight connections at risk transiting through BRU to secure their onward connecting flight.

Dedicated Star Alliance Connection Service staff utilise special software that monitors the transfer window for customers with onward flights to another alliance member airline. In cases of delays or disruptions which could place their flight connection at risk, these customers are automatically highlighted, allowing a Connection Service agent to put into action the most appropriate remedy to assure both the passenger and their checked baggage achieve their connection. This can include a personal escort for the customer to their connection departure gate.

As a mascot of the Star Alliance membership, one of Brussels Airlines’ Airbus A319 (OO-SSC) flies in a special Star Alliance livery. ​ The aircraft is a favorite subject for airplane spotters.


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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 85 destinations, 17 of which are in Sub Saharan Africa. The company employs more than 3,300 people and operates 43 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

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About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 10,000 daily flights to almost 1,200 airports in 184 countries.

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Contact Zone General Aviation - Airport Building 26 1831 Diegem

+32 2 723 89 90