Brussels Airlines celebrates its tenth anniversary as Star Alliance member

Brussels Airlines celebrates its tenth anniversary as Star Alliance member

Star Alliance launches Connection Service at Brussels Airport

Ten years ago today, Belgian airline Brussels Airlines joined the largest airline network in the world: Star Alliance. The membership has made of Brussels Airport one of the biggest strategic connecting hubs in the Star Alliance network and has opened up a multitude of advantages for Star Alliance guests, including the newly launched Star Connection Service, helping customers with flight connections at risk to make it on time to their flight, together with their luggage.

On 9 December 2009, Brussels Airlines announced that the Star Alliance Board Members had approved its application to join the leading airline alliance. Since the entrance of Brussels Airlines in the Star Alliance, Brussels Airport has become a strategic hub for the alliance. Star Alliance carriers serve 44 countries, 91 destinations and operate 309 daily flights out of Brussels, which has become one of Star’s biggest transfer hubs with 1.3 million transfer passengers each year.

“The added value of Star Alliance is ever more relevant today, as our customers really value the seamless travel experience that it creates and the global network coverage it offers. It gives access to more than a thousand airport lounges across the globe and with the newly launched Connection Service our customers know they are taken care of when they risk missing their connection. It is a true quality label for our airline.”
Christina Foerster, CEO of Brussels Airlines

The membership in the world’s largest global airline alliance is not only a quality recognition for Brussels Airlines, but also opened a world of advantages to its guests, with seamless travel journey, access to more than a thousand airport lounges all over the world and new commercial products and services, to name a few.

Additionally, Star Alliance has recently launched its Connection Service at Brussels Airport, which helps customers with flight connections at risk transiting through BRU to secure their onward connecting flight.

Dedicated Star Alliance Connection Service staff utilise special software that monitors the transfer window for customers with onward flights to another alliance member airline. In cases of delays or disruptions which could place their flight connection at risk, these customers are automatically highlighted, allowing a Connection Service agent to put into action the most appropriate remedy to assure both the passenger and their checked baggage achieve their connection. This can include a personal escort for the customer to their connection departure gate.

As a mascot of the Star Alliance membership, one of Brussels Airlines’ Airbus A319 (OO-SSC) flies in a special Star Alliance livery.  The aircraft is a favorite subject for airplane spotters.

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About Brussels Airlines

Brussels Airlines is Belgium's national airline, connecting the capital of Europe to more than 70 destinations, whereof 15 in Africa, the continent that Brussels Airlines carries closes to its heart. Moreover, Brussels Airlines offers 60 destinations in Europe, 2 in North America and Tel Aviv. The company employs 3,100 employees and operates 38 aircraft.

In view of the global coronavirus pandemic, Brussels Airlines has committed itself to the strictest health safety measures in aviation worldwide, following the recommendations of EASA (European Air Safety Agency). Since the outbreak of the coronavirus, the Belgian airline operates an adapted flight schedule that is based on market demand and that takes into account the travel restrictions of the different authorities.

Thanks to its no-compromise positioning, Brussels Airlines combines competitive all-flexible fares with  the highest service quality. With yearly changing Belgian Star Chefs, its wide offer of Belgian food and drinks and the five Belgian Icons, Brussels Airlines is acting as a real ambassador of its country, bringing the world to Belgium and the best of Belgium to the world.

Creating over 40.000 direct and indirect jobs, Brussels Airlines plays an important role in the Belgian economy and is part of Belgium's second largest economic engine: its hub at Brussels Airport. In 2019, the airline transported over 10 million passengers to, from and via Brussels Airport.

Brussels Airlines offers cargo capacity on all its flights, commercialized by Lufthansa Cargo. The airline also handles the daily maintenance of its aircraft fleet.

Brussels Airlines is one of the four Lufthansa Group network airlines (Austrian, Brussels Airlines, Lufthansa and Swiss) and member of Star Alliance. The company was founded in 2002 and is 100% owned by Deutsche Lufthansa AG.

More information on 

Brussels Airlines
Zone General Aviation - Airport Building 26
1831 Diegem