Brussels Airlines extends free rebooking period until 31 august

Brussels Airlines extends free rebooking period until 31 august

  • Passengers have tilme until 31 August 2020 to decide on their new travel date and/or destination
  • Discount of 50 euros for every rebooking
  • Customers do not have to contact customer service before the original flight date, rebooking also possible afterwards
  • Rebooking option with discount can be done via customer service or travel agencies

In view of the exceptional circumstances caused by the spread of the coronavirus, Lufthansa Group Airlines Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti are meeting their customers' needs even more closely.

As already announced on 13 March, customers who have tickets for cancelled and existing Brussels Airlines flights can keep these tickets without having to commit to a new flight date straight away. Existing bookings will initially be cancelled, but the ticket and ticket value will remain unchanged and can be extended to a new departure date up to and including 31 December 2020. Customers can also rebook to another destination.

Previously, customers were asked to notify the airlines of their desired rebooking date by June 1, however this period has been extended by twelve weeks until 31 August 2020. With this policy extension, Brussels Airlines is responding to the wish of many customers to help make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus.

Of course rebooking fees will still not be charged, regardless of which fare was booked.  Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary, but Brussels Airlines offers its customers a discount of 50 euros on every rebooking.

This policy applies to tickets booked up to 31 March 2020 included and with a confirmed travel date until 31 December 2020 included.

Currently the Brussels Airlines Service Centers are experiencing an extraordinary high number of customer requests. Brussels Airlines is constantly working on increasing the capacity, to cope with the demand. However, there are currently long waiting times, which means that unfortunately processing customer requests can be delayed. It is important to note that customers do not need to contact the Brussels Airlines Customer Service before the original flight date. Rebooking is also possible after the planned flight date has passed. Rebookings can be made via Customer Service Centers or travel agencies.

 

About Brussels Airlines

Brussels Airlines is Belgium's national airline, connecting the capital of Europe to more than 80 destinations, whereof 17 in Sub-Saharan Africa, the continent Brussels Airlines considers its second home. Moreover, Brussels Airlines offers 65 destinations in Europe, 3 in North America and Tel Aviv. The company has over 4,000 employees and 48 aircraft operating some 250 flights daily, flying more than 10 million passengers a year to, via and from Brussels Airport. Thanks to its no-compromise positioning, Brussels Airlines combines competitive fares with the highest service quality.  With yearly changing Belgian Star Chefs, its wide offer of Belgian food and drinks and the six Belgian Icons, Brussels Airlines is an ambassador of its country, bringing the world to Belgium and the best of Belgium to the world.

Brussels Airlines offers cargo capacity on all its flights, commercialized by Lufthansa Cargo. The airline also handles the daily maintenance of its aircraft fleet.

Brussels Airlines is part of the Lufthansa Group and is a member of Star Alliance. The company was founded in 2002 and is 100% owned by Deutsche Lufthansa AG.

More information on brusselsairlines.com


Brussels Airlines
b.house
Zone General Aviation - Airport Building 26
1831 Diegem