Brussels Airlines launches Mobile Check-In

As from today, passengers flying with Brussels Airlines can check-in from their mobile devices (Smartphone, PDA, Blackberry, web-enabled mobile phone). The electronic boarding pass will be sent to the passengers’ mobile device, and can be used all over the airport as proof of check-in. Brussels Airlines is the first Belgian airline company that offers passengers a faster, more comfortable and environment-friendly Mobile Check-In solution.

The Mobile Check-In service can be used from 24 hours up to 1 hour prior to the flight. Checking in with a mobile device is easy. All that’s necessary is an internet connection. Passengers then need to go to the special website, and provide their reservation codes or e-ticket number, as well as family name.

The electronic boarding pass will then be sent to the passengers’ mobile devices as an sms or email, and can be stored in the device’s memory. The received sms or email will contain a 2D barcode that can be used at many places in the airports (*) which require proof of check-in (for example, at border controls, at fast lane security, in duty-free shops, to enter lounges and at boarding gates).

When you check in using your mobile device, you will also able to select your preferred seating as well as fill in your frequent flyer details. Passengers will also be able to check the real-time status or punctuality of a flight on the website Checking in on the same mobile device for more than one passenger is not possible as one boarding pass will only admit one passenger.

Trustworthy, fast and environment-friendly

Mobile check-in is a trustworthy and safe technology that is slowly being introduced on all European airlines. Brussels Airlines is the first Belgian airline that is offering this service. There is no extra cost to check in using your mobile device.

The mobile check-in is not only an efficient method of registration that saves time (it only takes a few seconds) whereby queuing at airports can be avoided, it is also environment-friendly as no document needs to be printed.

In addition, the boarding pass cannot be lost. And should someone experience a problem with their mobile device (low battery, etc), there is no need to fret as a replacement boarding pass can always be printed at the airports.

Other check-in possibilities

All the other check-in possibilities of Brussels Airlines will continue to be available. These include the popular online check-in, the automated self check-in at airports and the classic manned check-in counters at the airport.

The latest figures show that electronic check-in is on the rise. More than 40% of Brussels Airlines passengers now check in using either the online check-in or the automated self check-in services. The figure for total passengers departing from Brussels Airport who use these services is even higher – 60%. Moreover, the figure for passengers who choose to use self check-in services continues to rise monthly. It is hoped that with the Mobile Check-In service, this trend will pick up even more.

* This service has yet to be approved by airport authorities at a number of airports (Moscow, Tel Aviv, Sevilla, …). Passengers departing from these airports will not be able to use the Mobile Check-In service, but would still be able to check in online.

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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 85 destinations, 17 of which are in Sub Saharan Africa. The company employs more than 3,300 people and operates 43 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

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About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 10,000 daily flights to almost 1,200 airports in 184 countries.

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Contact Zone General Aviation - Airport Building 26 1831 Diegem

+32 2 723 89 90