Brussels Airlines launches new website

2014 marks a year of innovation for Brussels Airlines. The airline invests in its digital channels this year in order to offer the best online experience to its customers, starting today with the launch of a new website.

Today, Brussels Airlines launches the first of several digital improvements to further improve its customer experience. The entirely revamped is designed for simplicity and easy access to information and online services. Thanks to smoother navigation, visitors can now easily find all the travel information they need. Visitors who are still looking for travel inspiration can look for destination tips and can see all flight promotions at a glance. Novelties include a weather forecast for the next seven days on destination pages, as well as extensive information about the destinations and local airports, all in one place. 

The renewed website marks the first step in a series of improvements to Brussels Airlines' digital platforms. Later this year a new flight booking engine will be implemented on their website, which will help customers to easily choose the offer that best suits their needs. The airline is also working on the development of a mobile app, to offer easy access to flight booking and check-in and all travel related information while on the go.

“We are happy to unveil our new website, designed to offer transparent information to our guests as well as direct access to all our services before, during and after their travel experience with Brussels Airlines. We look forward to bringing more functionalities to our digital platforms in order to make our guests’ journey with Brussels Airlines a great travel experience."
-- Lars Redeligx, Brussels Airlines Chief Commercial Officer.

Next to the website, Brussels Airlines already has a strong presence on Facebook and Twitter since 2010. On these channels passengers can reach out to the airline while they’re on the go. Lars Redeligx emphasized Brussels Airlines' ambitions in this area:

"Our social media team strives to offer the best possible digital service by responding to customers within 1 hour, which makes it one of the fastest responding social customer services in Belgium. We want our guests to feel close to us, to be there for them on the channels where they’re already present."

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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 90 destinations, 18 of which are in Sub Saharan Africa. The company employs more than 3,400 people and operates 44 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

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About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 17,000 daily flights to over 1,200 airports in 190 countries.

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Contact Zone General Aviation - Airport Building 26 1831 Diegem

+32 2 723 89 90