Brussels Airlines offers flight reservations on Facebook

Brussels Airlines has been embracing the digital evolution since two years now and their presence on Facebook and Twitter is appreciated by passengers who can count on a personal and instant customer service on these platforms. Today the airline adds flight booking to the possibilities, by launching its internet booking engine on Facebook, together with a selection of the best flight promotions of the moment.

"It was an evident choice to create a link to our reservation system on Facebook, since it is the most used social network and a good place to engage with our passengers", says Kim Daenen, Social Media Manager of Brussels Airlines.

Brussels Airlines also offers weekly social media promotions on Twitter and Facebook, with the recent launch of Thank God it’s Flyday, where you can purchase a b.flex economy+ ticket for the price of a b.light economy ticket.

Brussels Airlines offers customer service to its passengers on the go. "Twitter is an excellent medium for that, since a lot of our passengers use it on their mobile phones, while they travel with us. We strive to answer every question within one hour and to offer a solution to the problem within 12 hours."

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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 90 destinations, 18 of which are in Sub Saharan Africa. The company employs more than 3,400 people and operates 44 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

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About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 17,000 daily flights to over 1,200 airports in 190 countries.

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Contact Zone General Aviation - Airport Building 26 1831 Diegem

+32 2 723 89 90