Brussels Airlines receives 2021 Four Star Rating by APEX

Brussels Airlines receives 2021 Four Star Rating by APEX

In a virtual award ceremony held by the Airline Passenger Experience Association (APEX) on Wednesday evening, Brussels Airlines received a Four-Star Major Airline Rating for 2021. The APEX Official Airline Rating is based on passenger feedback and insights gathered through APEX’s partnership with TripIt.

 

APEX is a non-profit membership trade association dedicated to improving the entire airline passenger experience and awards four and five star airlines every year in four categories: global airlines, major airlines, regional airlines and low-cost carriers. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world between July 1, 2019 and June 30, 2020. First, passengers rated their overall flight experience from one to five stars. Then passengers were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment and Wi-Fi. As a result, Brussels Airlines was awarded a Four-Star Major Airline Rating for 2021.

“A four-star rating, especially from our passengers, is a true honor and a reward for the dedication of everyone at Brussels Airlines to offer outstanding service and products. Next to providing a very personal customer experience, we invested in a brand new boutique hotel experience on our intercontinental flights, along with the introduction of a Premium Economy Class, which is highly appreciated by our guests. This accolade is a testament to the high quality standard that we are able to provide and encourages us to further invest in our passenger experience, in line with our new company vision to be the most reliable airline, making everyone feel at home.”
- Tanguy Cartuyvels
, Head of Customer Experience, Marketing and Product

 

More information on APEX ratings: https://apex.aero/awards/official-airline-ratings/

 

 

 

About Brussels Airlines

Brussels Airlines is Belgium's national airline, connecting the capital of Europe to more than 70 destinations, whereof 15 in Africa, the continent that Brussels Airlines carries closes to its heart. Moreover, Brussels Airlines offers 60 destinations in Europe, 2 in North America and Tel Aviv. The company employs 3,100 employees and operates 38 aircraft.

In view of the global coronavirus pandemic, Brussels Airlines has committed itself to the strictest health safety measures in aviation worldwide, following the recommendations of EASA (European Air Safety Agency). Since the outbreak of the coronavirus, the Belgian airline operates an adapted flight schedule that is based on market demand and that takes into account the travel restrictions of the different authorities.

Thanks to its no-compromise positioning, Brussels Airlines combines competitive all-flexible fares with  the highest service quality. With yearly changing Belgian Star Chefs, its wide offer of Belgian food and drinks and the six Belgian Icons, Brussels Airlines is acting as a real ambassador of its country, bringing the world to Belgium and the best of Belgium to the world.

Creating over 40.000 direct and indirect jobs, Brussels Airlines plays an important role in the Belgian economy and is part of Belgium's second largest economic engine: its hub at Brussels Airport. In 2019, the airline transported over 10 million passengers to, from and via Brussels Airport.

Brussels Airlines offers cargo capacity on all its flights, commercialized by Lufthansa Cargo. The airline also handles the daily maintenance of its aircraft fleet.

Brussels Airlines is one of the four Lufthansa Group network airlines (Austrian, Brussels Airlines, Lufthansa and Swiss) and member of Star Alliance. The company was founded in 2002 and is 100% owned by Deutsche Lufthansa AG.

More information on brusselsairlines.com 

Brussels Airlines
b.house
Zone General Aviation - Airport Building 26
1831 Diegem