Brussels Airlines receives 2021 Four Star Rating by APEX

In a virtual award ceremony held by the Airline Passenger Experience Association (APEX) on Wednesday evening, Brussels Airlines received a Four-Star Major Airline Rating for 2021. The APEX Official Airline Rating is based on passenger feedback and insights gathered through APEX’s partnership with TripIt.

 

APEX is a non-profit membership trade association dedicated to improving the entire airline passenger experience and awards four and five star airlines every year in four categories: global airlines, major airlines, regional airlines and low-cost carriers. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world between July 1, 2019 and June 30, 2020. First, passengers rated their overall flight experience from one to five stars. Then passengers were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment and Wi-Fi. As a result, Brussels Airlines was awarded a Four-Star Major Airline Rating for 2021.

“A four-star rating, especially from our passengers, is a true honor and a reward for the dedication of everyone at Brussels Airlines to offer outstanding service and products. Next to providing a very personal customer experience, we invested in a brand new boutique hotel experience on our intercontinental flights, along with the introduction of a Premium Economy Class, which is highly appreciated by our guests. This accolade is a testament to the high quality standard that we are able to provide and encourages us to further invest in our passenger experience, in line with our new company vision to be the most reliable airline, making everyone feel at home.”
- Tanguy Cartuyvels
, Head of Customer Experience, Marketing and Product

 

More information on APEX ratings: https://apex.aero/awards/official-airline-ratings/

Maaike Andries

For media requests only

 

 

 

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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 90 destinations, 18 of which are in Sub Saharan Africa. The company employs more than 3,400 people and operates 44 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

More information on brusselsairlines.com 


About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 10,000 daily flights to almost 1,200 airports in 184 countries.

More information on staralliance.com

Contact

b.house Zone General Aviation - Airport Building 26 1831 Diegem

+32 2 723 89 90

press@brusselsairlines.com

www.brusselsairlines.com