Brussels Airlines relocates to brand-new Queen’s Terminal at London Heathrow

Starting today, Brussels Airlines passengers flying to or from London Heathrow will arrive or depart from the brand-new Queen’s Terminal. This new terminal at Europe’s largest airport, built exclusively for members of the Star Alliance network and equipped with the latest technology, is the new London base of Brussels Airlines and 22 other Star Alliance members.

The Queen’s Terminal, formerly Terminal 2, opened last spring and was inaugurated by Queen Elizabeth herself. The construction of the terminal cost GBP 11 billion (EUR 14 billion). The terminal is equipped with the latest airport technology to ensure that check-in, security and boarding go as smoothly as possible. Thanks to the ingenious architecture, passengers will be able to move about the terminal with ease and despite its size, the walking distance to the boarding gates is short.

“Our move to the Queen’s Terminal is a big quality improvement for our passenger. In the past, passengers had to walk long distances, ride escalators up and down, and peak hours could get very busy, causing long queues. The new Queen’s Terminal has been designed with passengers’ needs in mind, and there will not be such issues anymore.”

-- Peter Cornillie, Vice President of Ground Operations at Brussels Airlines.

Next to Brussels Airlines, 22 other members of the Star Alliance network are also relocating to the Queen’s Terminal. As all Star Alliance members will operate from the same terminal, cooperation between the airlines will improve and flight connections will be even smoother. Time-consuming transfers between the different terminals at London Heathrow will no longer be necessary and the minimum waiting time between two flights can be reduced to 60 minutes.

Brussels Airlines offers three flights daily between London Heathrow and Brussels Airport. These flights attract both passengers who fly via Brussels or London to another destination, either with Brussels Airlines or with a Star Alliance partner, as well as businessmen and day-trippers travelling between the two cities.

The 23 Star Alliance members who operate to and from the Queen’s Terminal account for about 20% of total passenger traffic at Heathrow. Annually, this translates to 12 million passengers. The Star Alliance members operating out of the Queen’s Terminal are Aegean Airlines, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Together, these airlines offer 120 flights daily to 45 destinations across 25 countries.

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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 90 destinations, 18 of which are in Sub Saharan Africa. The company employs more than 3,400 people and operates 44 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

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About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 17,000 daily flights to over 1,200 airports in 190 countries.

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Contact Zone General Aviation - Airport Building 26 1831 Diegem

+32 2 723 89 90