Brussels Airlines est la compagnie aérienne nationale belge et l'une des quatre compagnies aériennes du réseau du groupe Lufthansa. Elle relie la capitale européenne depuis l'aéroport de Bruxelles à plus de 85 destinations, dont 17 en Afrique subsaharienne. La société emploie plus de 3 300 personnes et exploite 39 avions.Brussels Airlines vise à émettre 50 % de CO2 en moins d'ici 2030 par rapport à 2019 et prévoit d'être neutre en CO2 d'ici 2050. La compagnie aérienne participe au projet Stargate mené par Brussels Airport et fait donc partie du terrain d'essai de l'aviation durable sur sa base. En outre, la compagnie aérienne a signé l'accord sur l'économie circulaire de l'Antwerp Management School en 2021. Début 2023, la compagnie aérienne a été la première à transporter du carburant aviation durable (SAF) via l’oléoduc de l’OTAN reliant l'aéroport de Bruxelles. D’ici fin 2024, Brussels Airlines accueillera cinq Airbus A320neo flambant neufs, ce qui permettra à la compagnie de réduire considérablement ses émissions de CO2 et de bruit sur son réseau moyen-courrier.En tant qu'ambassadeur de son pays, Brussels Airlines amène le monde en Belgique et le meilleur de la Belgique dans le monde grâce, entre autres, à des partenariats avec des chefs belges célèbres, des produits culinaires belges et les Belgian Icons, des avions spécialement peints qui célèbrent une personne, une équipe ou un événement belge emblématique afin de promouvoir la culture belge dans le monde entier.Plus d'informations sur brusselsairlines.comÀ propos de Star AllianceLe réseau Star Alliance a été créé en 1997 en tant que première alliance aérienne véritablement mondiale, fondée sur une proposition de valeur pour le client, à savoir une portée mondiale, une reconnaissance internationale et un service fiable. Depuis sa création, elle offre le réseau de compagnies aériennes le plus vaste et le plus complet, en mettant l'accent sur l'amélioration de l'expérience client au sein de l'Alliance.Dans l'ensemble, le réseau Star Alliance offre actuellement plus de 10 000 vols quotidiens vers près de 1 200 aéroports dans 184 pays. Plus d’informations sur staralliance.com

Brussels Airlines

Brussels Airlines est la compagnie aérienne nationale belge et l'une des quatre compagnies aériennes du réseau du groupe Lufthansa. Elle relie la...

Brussels Airlines is de nationale luchtvaartmaatschappij van België en één van de vier netwerkmaatschappijen van de Lufthansa Group. Ze verbindt de Europese hoofdstad vanuit Brussels Airport met meer dan 85 bestemmingen, waarvan 17 in Sub Sahara Afrika. Het bedrijf stelt meer dan 3.300 werknemers te werk en exploiteert 39 vliegtuigen.Brussels Airlines wil tegen 2030 50% minder CO2 uitstoten vergeleken met 2019 en plant om tegen 2050 CO2-neutraal te zijn. De luchtvaartmaatschappij neemt deel aan het Stargate Project dat door Brussels Airport wordt geleid en maakt daardoor deel uit van de proeftuin voor duurzame luchtvaart op haar thuisbasis. Daarnaast ondertekende de maatschappij in 2021 de Circular Economy overeenkomst van de Antwerp Management School. Begin 2023, was de luchtvaartmaatschappij ook de eerste om duurzame brandstof (SAF = Sustainable Aviation Fuel) te transporteren doorheen de CEPS-pijplijn die Brussels Airport verbindt. Eind 2024, zal Brussels Airlines vijf splinternieuwe Airbus A320neo vliegtuigen verwelkomd hebben, waardoor de luchtvaartmaatschappij haar CO2- en geluidsuitstoot op haar middellange afstandsnetwerk significant kan verlagen.Als ambassadeur van haar land brengt Brussels Airlines de wereld naar België en het beste van België naar de wereld, onder meer via samenwerkingen met Belgische sterrenchefs, Belgische culinaire producten en de Belgian Icons, speciaal beschilderde vliegtuigen die een Belgische iconisch persoon, team of evenement huldigen om de Belgische cultuur wereldwijd te promoten.Meer informatie op brusselsairlines.comOver Star AllianceHet Star Alliance netwerk werd opgericht in 1997 als de eerste echt wereldwijde luchtvaartalliantie, gebaseerd op een waardepropositie voor de klant met wereldwijd bereik, internationale erkenning en naadloze service. Sinds de oprichting biedt het het grootste en meest uitgebreide netwerk van luchtvaartmaatschappijen, met een focus op het verbeteren van de klantervaring binnen de gehele alliantie.In totaal biedt het Star Alliance netwerk momenteel meer dan 10.000 dagelijkse vluchten naar bijna 1.200 luchthavens in 184 landen.Meer informatie op staralliance.com

Brussels Airlines is de nationale luchtvaartmaatschappij van België en één van de vier netwerkmaatschappijen van de Lufthansa Group. Ze verbindt...

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 85 destinations, 17 of which are in Sub Saharan Africa. The company employs more than 3,300 people and operates 39 aircraft.Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.More information on brusselsairlines.com About Star AllianceThe Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.Overall, the Star Alliance network currently offers more than 10,000 daily flights to almost 1,200 airports in 184 countries.More information on staralliance.com

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital...

Brussels Airlines, Mitglied der Eurowings Group, Lufthansa Group und der Star Alliance, ist die belgische Fluggesellschaft mit der größten Auswahl an Flügen von und nach der europäischen Hauptstadt Brüssel. Das Unternehmen zählt mehr als 4.000 Mitarbeiter und 48 Flugzeuge führen täglich bis zu 250 Flüge durch, die die Hauptstadt Europas mit über 100 europäischen und afrikanischen Destinationen, sowie mit zwei Flughäfen in den USA (New York JFK und Washington DC), verbinden. Seit Marz 2017 biet die Airline fünf wöchentliche Flüge nach Mumbai (Indien) an.Auf ihrem Europastreckennetz, setzt Brussels Airbus A319/A320 ein, und bietet ihren Passagieren die Wahl zwischen Check&amp;Go, Light&amp;Relax, Flex&amp;Fast und Bizz&amp;Class. Auf Mittel- und Langstreckenflügen, bietet die Airline ihren Gästen eine traditionelle Economy- und Business Class an. Langstreckenflüge werden mit Airbus A330-300/A330-200 durchgeführtZusätzlich zu ihren 21 Zielen in Afrika und den Vereinigten Staaten, bietet Brussels Airlines in Kooperation mit ihren internationalen Partnern ebenfalls Langstreckenflüge in die Vereinigten Arabischen Emirate, China und Nordamerika an.Brussels Airlines ist im vollständigen Besitz der Deutsche Lufthansa AG.

Brussels Airlines, Mitglied der Eurowings Group, Lufthansa Group und der Star Alliance, ist die belgische Fluggesellschaft mit der größten Auswahl...

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Il y a six ans, Brussels Airlines a dévoilé son premier « Belgian Icon » ; un avion peint à la main portant une livrée encore jamais vue. En collaboration avec Moulinsart, la compagnie aérienne a créé Rackham, une livrée dédiée au célèbre personnage de bande dessinée belge, Tintin. L’avion a été recouvert d'un requin noir de 37 m de long basé sur le dessin original d'Hergé. Grâce à sa série de « Belgian Icons », la compagnie aérienne se fait l'ambassadrice de son pays. Brussels Airlines continuera à faire découvrir le meilleur de la Belgique au monde entier.

Brussels Airlines poursuit sa série de « Belgian Icons »

Il y a six ans, Brussels Airlines a dévoilé son premier « Belgian Icon » ; un avion peint à la main portant une livrée encore jamais vue. En...

Il y a exactement cinq ans, le 9 Décembre 2009, Brussels Airlines est devenue membre de Star Alliance, la plus grande alliance aérienne globale du monde. Grâce à son adhésion, Brussels Airlines a étendu son réseau avec plusieurs nouvelles destinations, et l’aéroport de Bruxelles est devenu une importante plaque tournante du réseau Star Alliance.

Brussels Airlines célèbre cinq années de Star Alliance

Il y a exactement cinq ans, le 9 Décembre 2009, Brussels Airlines est devenue membre de Star Alliance, la plus grande alliance aérienne globale du...

FRANKFURT, Germany – Star Alliance, the way the Earth connects, was voted Best Airline Alliance at the Business Traveller Awards held in London last week for the sixth consecutive time.

Star Alliance again voted Best Airline Alliance at Business Traveller Awards

Christopher Korenke, Vice President Commercial, Star Alliance, said: "Receiving an award in one of the world’s most competitive aviation markets, the United Kingdom, for six consecutive years, is a real achievement. This is further underscored by the fact that the voters are bona-fide travellers who actually make use of our products and is testimony to the fact that we deliver the alliance customer promise consistently across our global network." The awards are recognised throughout the industry as the premier achievement for business travel and give readers of Business Traveller the chance to honour those airlines, airports, hotels and car hire companies which they think are making a real difference in their life on the road. The annual reader survey is completely independent with no preselection, all of the data from the survey is analysed and audited by an independent market research company who provide the list of winners. In addition to Star Alliance, the following member carriers received awards: Singapore Airlines for Best Long-Haul Airline, Best Asia Airline, Best Business Class, Best Economy Class and Best Cabin Staff; Air Canada for best North American Airline; LOT Polish Airlines for Best Eastern European Airline and South African Airways for Best African Airline.

FRANKFURT, Germany – Customers travelling on the Star Alliance network now have access to all Alliance related travel information through their iPhone. The new Navigator app delivers up to the minute information about flights and enables passengers to make informed travel choices. The new app includes:

Star Alliance goes mobile with IPhone app

Flight Status - real time flight status updates with departure and arrivals information and map view Flight Schedule Search - search for flights right across the Star Alliance member airline network Airport Information - comprehensive information including maps Lounges – location and facilities of the more than 970 lounges which eligible Star Alliance customers can access across the globe City Guides - where to stay, eat, drink, shop, etc. Commenting on the launch of this new app, Christopher Korenke, Vice President Commercial at Star Alliance said: "The use of mobile technologies is today essential in improving the travel experience for customers. With the rising number of travellers using smartphones, accessing important travel information on the go is essential. With the Star Alliance Navigator we now take the first step in providing what our customers want from us in the field of mobile information." The app is the Alliance’s first on the iPhone and is currently available in English as a free download from www.staralliance.com/en/services/apps/iphone/ or from the Apple App store. Further language versions and operating systems are due to be released in the foreseeable future.

SHENZHEN, China – Star Alliance, the way the Earth connects, today announced that its Chief Executive Board (CEB) has unanimously approved the application of Shenzhen Airlines to join Star Alliance.

Shenzhen Airlines accepted as future Star Alliance member carrier

Jaan Albrecht, CEO Star Alliance said: "With the approval of our Chief Executive Board (CEB) we today formally start the integration process of Shenzhen Airlines, which upon completion will allow Star Alliance to once again enlarge its offer across Mainland China and neighbouring countries". Bringing Shenzhen Airlines into the Alliance is part of a long-term strategy to expand the Star Alliance network into the future growth markets, thus providing the international traveller with optimal flight options. In the case of China, the foundation for this strategy was set many years ago, by those Star Alliance member carriers who have been successfully serving this market for several decades. As a result, the Alliance was able to welcome Air China into the family in December 2007. Albrecht added, "Shenzhen Airlines is the fifth largest airline in China operating from the fifth busiest airport in the country. In conjunction with Air China, we will be growing our customer offer especially in the southern part of China". Through its future membership in Star Alliance, Shenzhen Airlines will be able to offer its customers access to a global network, along with seamless travel and status recognition within the various member carrier frequent flyer programmes. Feng Gang, the president of Shenzhen Airlines said: "Joining Star Alliance will help Shenzhen Airlines in its mission to build on its strength of a well-known national carrier, while implementing its strategy of establishing itself as a strong brand across the Asia-Pacific region and beyond." The integration teams at Shenzhen Airlines and Star Alliance have already begun the work that needs to be completed before a new airline can join the Star Alliance network. Air China will be assisting in this process. Kong Dong, Air China Chairman said: “As the mentor of Shenzhen Airlines, Air China will provide its full support and assistance in facilitating the success of Shenzhen Airlines’ integration into the Star Alliance Network by the end of 2012. Besides, Air China and Shenzhen Airlines will actively participate in Alliance activities and initiatives, and work closely together with all member airlines to achieve win-win cooperation”. Shenzhen Airlines will add five new destinations to the Star Alliance network in China: Juzhou (Zhejiang Province), Linyi, Qinhuangdao, Shijiazhuang, and Zhoushan. In total, the Star Alliance network will then encompass a total of 32 carriers (the current 27 and five future members), offering a choice of more than 23,000 daily flights to 1,315 destinations in 190 countries.

FRANKFURT, Germany – Star Alliance, the way the Earth connects, has regained the Best Airline Alliance title at the prestigious Skytrax World Airline Awards™.

Star Alliance regains Best Alliance title at Skytrax World Airline Awards™

Jaan Albrecht, CEO Star Alliance said: "Being selected the best airline alliance by more than 18 million travellers is a great honour for Star Alliance. This award is further proof that we are meeting customer expectations to a high degree by providing global reach through our world-wide network, offering enhanced frequent flyer benefits and recognising the value of the international traveller, irrespective of the member airline they are travelling on". Star Alliance was the first airline alliance to receive the Best Alliance Award from Skytrax, when the category was first introduced in 2005. It held the title in both 2007 and 2009 (at that time the alliance award was only handed out every two years). Since 2010, the best airline alliance has been selected on an annual basis. The Skytrax passenger survey for the 2011 awards covered over 200 airlines, from the largest international airlines to small domestic carriers, and measured standards across more than 38 different items of airline front-line product and service. The survey was conducted over a 10-month period, surveying more than 18.8 million passengers from over 100 different nationalities across the world. The World Airline Awards™ are regarded as the primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world – comprising a unique Page 2 of 3 survey format based on analysis of business and leisure travellers and across all cabin classes (First, Business, Premium Economy and Economy class passengers). The study analyses customer satisfaction for the Airline Passenger Experience, across the Airport and Onboard environments - check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, IFE and staff service. In addition to the overall Star Alliance award, the following member carriers received awards in individual airline categories: Best Cabin Staff : Asiana Airlines Best Airport Services : ANA Best Airline Transatlantic : Lufthansa Best Airline Business Class : Singapore Airlines Best Airline Premium Economy Class : Air New Zealand Best Airline Economy Class : Asiana Airlines Best Business Class Onboard Catering : Austrian Airlines Best Premium Economy Onboard Catering : Air New Zealand Best Economy Class Onboard Catering : THAI Best Premium Economy Cabin Seats : Turkish Airlines Best Economy Class Cabin Seats : THAI Best Airline – Africa : South African Airways Best Airline – Asia : Singapore Airlines Best Airline - Australia / Pacific : Air New Zealand Best Airline – Europe : Turkish Airlines Best International Airline - North America : Air Canada Best Airline - C America/Caribbean : TACA Airlines* Best Airline - South America : TAM Airlines Best Airline - Southern Europe : Turkish Airlines Best Airline - Western Europe : Swiss International Air Lines Service Excellence – Africa : South African Airways Service Excellence – Asia : ANA Service Excellence – Europe : Austrian Airlines Service Excellence - C America/Caribbean : TACA Airlines* Service Excellence - South America : TAM Airlines Best Regional Airline – Europe : Aegean Airlines *future Star Alliance member carrier.

FRANKFURT, Germany – The dedicated conventions and meetings travel products offered by the Star Alliance network once again grew over the past 12 months, bucking the overall industry trend following the worldwide economic downturn in 2010.

Star Alliance: Strong and steady demand for conventions and meetings travel

Commenting ahead of next week’s IMEX trade show in Frankfurt, Roswitha Clement, Senior Manager Conventions and Meetings at Star Alliance said: “The conventions and meetings market proved to be the most resilient segment for Star Alliance over the last year. The number of Conventions Plus contracts grew by more than 15%; with our Meetings Plus offer attracting twice the number of organisers than in the same period last year. Current figures indicate that we can remain just as optimistic for 2011 as a whole.” Star Alliance will be showcasing its Conventions Plus and Meetings Plus products at stand F690, during the IMEX trade fair, which will be held in Frankfurt, Germany from May 24th through May 26th, 2011. Clement added: “IMEX is the essential world-wide exhibition for meetings and incentive travel and Star Alliance will be participating for the sixth year running. For us, IMEX provides an ideal platform to interact with existing customers as well as to acquire new business in the conventions and meetings industry.” In order to reach even more potential customers, Star Alliance will also be exhibiting at the new IMEX Americas trade show being held in Las Vegas from October 11th to 13th. Conventions Plus Star Alliance Conventions Plus has provided simplified travel solutions to event organisers for nearly a decade. More recently the product was extended beyond traditional conventions to include travel arrangements for major cultural and sporting events. Under Conventions Plus, organisers have access to the entire Alliance network through one of the member airlines, with the organiser also receiving a support programme which includes tickets and promotional assistance. In general, delegates are entitled to fare discounts ranging from 10 to 20 percent, depending on the type of fare, class of travel and airline used. Travel can be either in Business or Economy Class, and one companion per delegate may also travel on the delegate fare discounts. For further details on Conventions Plus please see: http://www.staralliance.com/conventionsplus Meetings Plus Two years ago Star Alliance launched Meetings Plus as a global product for the meetings market. Companies, meeting planners and incentive agencies needing to organise gatherings with participants from different countries, have access to the entire Star Alliance network and discounted fares, by contracting their travel needs through just one Star Alliance member airline. Meetings Plus can be used for most meetings of 50 people or more, with attendees originating in at least three different countries. For further details or to submit an RFP please see www.staralliance.com/meetingsplus. MEETINGS:review In addition to participating at IMEX, Star Alliance is also supporting MEETINGS:review, the web TV and news resource for the international meetings/MICE community. Since early this year, a new MEETINGS:review TV channel - MEETING:the World, has taken to the skies on a global tour of the most exciting destinations for the meetings/MICE community in the world, delivering a regional online TV series to its world-wide distribution of 200,000 meeting professionals. Log onto www.meetingtheworld.net for further information and the chance to win a Star Alliance Round-the-World ticket for two.

Frankfurt, GERMANY – Star Alliance, the way the Earth connects, has added a further fare product for customers to explore additional islands in the Pacific Ocean. With the Micronesia Airpass, passengers can purchase up to 10 flights on the Continental Airlines and United network across Micronesia, all in a single ticket at an attractive price. Travel on the Micronesia Airpass can commence from any Star Alliance destination in Japan, as well as from Cairns, Guam, Hong Kong, Manila, Nadi, Palau or Saipan and is available only in conjunction with an international Star Alliance flight into any of these destinations.

Go island hopping across the pacific with the Star Alliance Micronesia Airpass

Micronesia consists of more than 2000 islands scattered across the North Pacific and is an ideal location for many types of water sports, such as scuba diving, surfing, kayaking or fishing. Star Alliance member carriers Continental Airlines and United offer the most comprehensive airline network in Micronesia. In addition to Guam, customers can choose to travel to: Chuuk, Kosrae, Pohnpei, and Yap in the Federated States of Micronesia; Kwajalein Atoll and Majuro in the Marshall Islands; Rota and Saipan in the Northern Mariana Islands as well as Palau. Christopher Korenke, Vice President Commercial, Star Alliance said: “The Micronesia Airpass again demonstrates the benefits only an airline alliance can provide. Travellers visiting Micronesia in the past had limited choice of air travel and had to purchase separate tickets on different airlines to get to this part of the world. Through the Star Alliance network, passengers can now travel on any of the member carriers serving the designated gateways and connect to the Continental Airlines and United network in Micronesia, all at excellent value for money.” Fares are set according to booking class and distance travelled, starting at US$ 75* for flights up to 150 miles and rising to US$ 375* for flights covering between 2001 and 2250 miles. Itineraries can cover economy class travel of up to three months, must comprise at least three flights and need to include at least two 24 hour stops at different destinations. Customers interested in purchasing a Micronesia Airpass should contact any Star Alliance member carrier or their travel agent. Further information can also be found on www.staralliance.com In addition to the Micronesia Airpass, customers can travel to further destinations in and around the Pacific using either the Star Alliance Round-the-World fare, the Circle Pacific Fare, the Asia Airpass or the South Pacific Airpass. In total, Star Alliance now offers 15 different fare products world-wide. * taxes, fees and surcharges not included

Frankfurt, GERMANY – Star Alliance has selected two preferred vendors to perform audit and revenue protection services for its member airlines. The appointment of both WNS and Zero Octa is the outcome of a central selection process often undertaken by Star Alliance on behalf of its member carriers. As a result, participating member carriers can now contract their individual requirements from two of the industry’s leading providers, at favourable conditions and also expand the scope of the work.

Star Alliance selects preferred vendors for sales audit and revenue protection services

Both vendors will offer a variety of audit services to protect carriers’ revenue. Even though pricing and ticketing is today largely an automated process, a certain number of tickets are still issued incorrectly. Ticketing errors include (but are not limited to) issuing with the wrong fare, using an incorrect fare basis or a class that does not match the fare paid as well as not collecting change and rebooking fees. In these cases it is standard practice for airlines to recover the lost revenue from the issuing agent. Industry-wide, it is estimated that airlines can lose between three and four percent of their potential revenue from these kinds of errors . “In the case of Zero Octa, we are very pleased that we can continue and build on the cooperation which began back in 2005. All participating member carriers have managed to increase the percentage of recovered revenue and they look forward to a continued success relationship with Zero Octa,” said Christopher Korenke, VP Commercial, Star Alliance. Speaking on the occasion, Peter O’Sullivan – Head of Business at Zero Octa, said: “We are delighted to be continuing our long association with Star Alliance. This new contract reaffirms our standing in the market today. Quality, speed, accuracy and diligent customer service have been the cornerstones of our business – and we are sure that Star Alliance member airlines will continue to benefit from our services.” On the appointment of a second vendor WNS Christopher Korenke said: “Star Alliance has significantly grown in terms of member carriers since 2005. Coupled with the need to expand the geographic scope of revenue protection, we decided to select WNS as a second vendor, thereby better covering the needs of our member carriers.” “This engagement with Star Alliance is testimony to WNS's reputation as a provider of business processes in the travel and leisure industry for over a decade now. Our Verifare platform is modular and can provide comprehensive auditing of all tickets sold world-wide for an airline. With our qualified and experienced talent pool and strong focus on operational excellence, we will support Star Alliance and its member carriers to increase their process efficiencies, save on costs and enhance recoveries,” said Keshav R. Murugesh, Group CEO, WNS Global Services. “WNS is fully committed towards making this a long-term and successful relationship,” he added. WNS delivers a complete range of business processes to support the travel and leisure industry, including sales, contact centre operations and shared services. It offers end-to-end delivery of over 140 business processes, supported by 6000+ associates. As part of the entire process, Star Alliance has also created a Sales Audit Task Force as a best practice exchange between the carriers.

Frankfurt, GERMANY – Frequent flyers on the Star Alliance network can now also use their miles to upgrade when travelling on Air Canada, TAM and US Airways. These member carriers are now participating in the unique Star Alliance Upgrade Awards programme, the redemption option enabling customers to use miles or points from their Frequent Flyer Programme (FFP) accounts for one-class upgrades on scheduled flights operated by the participating Star Alliance member carriers.

Star Alliance adds Air Canada, TAM and US Airways to upgrade awards product

Travellers enrolled in Aeroplan® (Air Canada), Fidelidade (TAM) or Dividend Miles® (US Airways) can exchange their collected miles for a Star Alliance Upgrade Award. With this award, a confirmed and ticketed booking can be upgraded to a higher class prior to travel. In order to redeem the award, customers need to contact their FFP, either by calling reservations or logging onto the web (depending on what is offered by the carrier). The upgrade is processed electronically, eliminating the need to issue paper certificates. Upgrades are permitted for one class of travel, either from Economy Class to Business Class or from Business Class to First Class*. Upgrades from certain types of fares are not possible. “Our frequent flyers have always told us that upgrading using miles across the entire alliance is one of the highest sought after benefits. Hence, by now offering Star Alliance Upgrade Awards across all flights in the Americas we further increased the attractiveness of our Alliance product,” said Vice President Commercial, Star Alliance, Christopher Korenke. “We are working on getting the remaining Star Alliance member carriers into the product as soon as possible.” Star Alliance, the way the Earth connects, is the first global airline alliance to offer such a product, which is now available to the FFP members of Air China (PhoenixMiles®), Air Canada (Aeroplan®), Air New Zealand (Airpoints®), ANA (ANA Mileage Club®), Asiana Airlines (Asiana Club®), Austrian (Miles & More®), Brussels Airlines (Miles & More®), Continental (OnePass), LOT Polish Airlines (Miles & More®), Lufthansa (Miles & More®), SAS (EuroBonus®), Singapore Airlines (KrisFlyer®), SWISS (Miles & More®), TAM (Fidelidade), TAP Portugal (Victoria®), THAI (Royal Orchid Plus®), Turkish Airlines (Miles & Smiles®), United (Mileage Plus®) and US Airways (Dividend Miles®). With the latest additions, all five Star Alliance member airlines based in the Americas now offer this product. Since its inception in 1997, emphasis has been placed by the Star Alliance network on adding value to each member carrier’s FFP by offering alliance-wide benefits to customers. For instance, Star Alliance was the first airline alliance to offer harmonised benefits for both Gold and Silver Card holders across the network, which include: Priority Check-In Star Alliance Gold members can make use of separate check-in desks. Priority Waitlist Star Alliance Gold and Star Alliance Silver members receive priority waitlisting if the desired flight is already fully booked. Priority Airport Standby Star Alliance Gold and Star Alliance Silver members receive priority standby listing if they arrive at the airport without any reservation for a specific flight (subject to local regulations). Lounge Access Star Alliance Gold members have access to more than 970 lounges at airports around the world. Priority Baggage Tags Star Alliance Gold members are entitled to priority baggage service across the network. Increased Baggage Allowance Star Alliance Gold customers are entitled to one additional piece of checked baggage (piece concept) or an additional 20 kilos (weight concept). Moreover, Star Alliance is currently the only alliance that provides customers with one point of contact to book and ticket award travel on all other Star Alliance carriers. * Note: not all participating carriers offer First Class. On certain flights offering First and Economy Class only, upgrades from Economy to First are possible.

TAMPA, Florida/USA – Jaan Albrecht, CEO Star Alliance today received the prestigious Tony Jannus Award (www.tonyjannusaward.com) in honour of his contributions to commercial aviation. The selection committee believes that Albrecht has been instrumental in contributing to the growth and integration of the first global airline alliance, which currently numbers 28 airlines.

Jaan Albrecht receives Tony Jannus Award

The award was first given in 1964 by the Tony Jannus Distinguished Aviation Society, recognising extraordinary accomplishments in the field of commercial aviation. The award perpetuates the legacy of the world's first scheduled commercial airline, initiated and piloted by Tony Jannus on January 1st, 1914 between St. Petersburg and Tampa, Florida. In accepting the award, Albrecht stated that he is very impressed by the aims and objectives of the Society: “Not only does it remind people of the pioneering role that early aviators played, the example they’ve set and the ground-breaking progress that is still being made in aviation today. The activities of the society also inspire young people to consider becoming part of it.” Skilled and enthusiastic employees are the backbone of the successful future of the entire aviation industry.” Albrecht pointed out that the founding fathers of Star Alliance needed the same spirit, vision, will to innovate and courage as Tony Jannus, in order to launch this global cooperation which has turned into a respected model for success. “In this respect, it makes me very happy that my team and I in our day-to-day work keep alive the old virtues of the early aviators.”

TOKYO, JAPAN - Making use of the opportunities provided by the capacity expansion at Tokyo’s Haneda Airport, Star Alliance is enhancing its customer proposition at the airport by adding international flights and destinations, while at the same time offering improved facilities on the ground.

Star Alliance member carriers co-locate at new international terminal at Haneda Airport

At the end of the month, ANA, Star Alliance’s Japanese member carrier, will commence international flights from Haneda to Bangkok, Honolulu, Los Angeles, Singapore and Taipei (Song Shan). At the same time, both Singapore Airlines and THAI will start flying from their respective hubs in Singapore and Bangkok to Haneda, with Air Canada commencing flights from Vancouver in January 2011. These flights will complement the services which Air China, ANA and Asiana already provide to such destinations as Beijing, Hong Kong, Seoul (Gimpo) and Shanghai (Hongqiao). All in all, Star Alliance member carriers will operate four out of every ten flights from Haneda. “I am delighted to be here today to mark the opening of this new terminal and the first major expansion of international flight services from Haneda in 32 years. This new terminal provides excellent facilities for the passengers and the airlines”, said Jaan Albrecht, CEO Star Alliance. “Haneda was primarily a point-to-point airport, with a strong domestic focus and little connecting traffic. What we, as an alliance, wanted to achieve in Haneda was a seamless Star Alliance experience.” The enlarged flight offer goes hand in hand with new airport facilities. All Star Alliance member carriers at Haneda will co-locate both check-in and ticketing in the new International Terminal, being the only alliance to offer such a service at Haneda. Star Alliance First and Business Class and Star Alliance Gold Card customers are invited to use the new ANA lounge facilities featuring a variety of food and beverages, along with wireless internet access and showers. A Common Baggage Service Facility (CBSF) can be found in the arrivals area as the single point of contact for any baggage enquiry. Transfers between international arrivals and domestic flights to the 36 destinations served by ANA from Haneda have also been improved, with customers benefiting from a baggage re-check area located just after customs. Passengers connecting from domestic Japanese airports to international flights at Haneda, can now check-in to their final destination at their originating airport, no longer needing to collect and recheck their baggage at Haneda. This has allowed the minimum connecting time for domestic to international to be reduced by 10 minutes. ANA has also been able to double the size of its Domestic Terminal, allowing for more check-in kiosks, check-in counters, security check points and baggage claim facilities. In addition, new lounge facilities and dedicated security check points for top customers are now also available. Haneda is the third Move under one Roof project which Star Alliance has completed under the leadership of ANA in Japan, after Narita and Nagoya’s Centrair Airport.

Star Alliance