Star Alliance regains Best Alliance title at Skytrax World Airline Awards™

FRANKFURT, Germany – Star Alliance, the way the Earth connects, has regained the Best Airline Alliance title at the prestigious Skytrax World Airline Awards™.

Jaan Albrecht, CEO Star Alliance said: "Being selected the best airline alliance by more than 18 million travellers is a great honour for Star Alliance. This award is further proof that we are meeting customer expectations to a high degree by providing global reach through our world-wide network, offering enhanced frequent flyer benefits and recognising the value of the international traveller, irrespective of the member airline they are travelling on".

Star Alliance was the first airline alliance to receive the Best Alliance Award from Skytrax, when the category was first introduced in 2005. It held the title in both 2007 and 2009 (at that time the alliance award was only handed out every two years).
Since 2010, the best airline alliance has been selected on an annual basis.

The Skytrax passenger survey for the 2011 awards covered over 200 airlines, from the largest international airlines to small domestic carriers, and measured standards across more than 38 different items of airline front-line product and service. The survey was conducted over a 10-month period, surveying more than 18.8 million passengers from over 100 different nationalities across the world.

The World Airline Awards™ are regarded as the primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world – comprising a unique Page 2 of 3 survey format based on analysis of business and leisure travellers and across all cabin classes (First, Business, Premium Economy and Economy class passengers).

The study analyses customer satisfaction for the Airline Passenger Experience, across the Airport and Onboard environments - check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, IFE and staff service.

In addition to the overall Star Alliance award, the following member carriers received awards in individual airline categories:


  • Best Cabin Staff : Asiana Airlines

  • Best Airport Services : ANA

  • Best Airline Transatlantic : Lufthansa

  • Best Airline Business Class : Singapore Airlines

  • Best Airline Premium Economy Class : Air New Zealand

  • Best Airline Economy Class : Asiana Airlines

  • Best Business Class Onboard Catering : Austrian Airlines

  • Best Premium Economy Onboard Catering : Air New Zealand

  • Best Economy Class Onboard Catering : THAI

  • Best Premium Economy Cabin Seats : Turkish Airlines

  • Best Economy Class Cabin Seats : THAI

  • Best Airline – Africa : South African Airways

  • Best Airline – Asia : Singapore Airlines

  • Best Airline - Australia / Pacific : Air New Zealand

  • Best Airline – Europe : Turkish Airlines

  • Best International Airline - North America : Air Canada

  • Best Airline - C America/Caribbean : TACA Airlines*

  • Best Airline - South America : TAM Airlines

  • Best Airline - Southern Europe : Turkish Airlines

  • Best Airline - Western Europe : Swiss International Air Lines

  • Service Excellence – Africa : South African Airways

  • Service Excellence – Asia : ANA

  • Service Excellence – Europe : Austrian Airlines

  • Service Excellence - C America/Caribbean : TACA Airlines*

  • Service Excellence - South America : TAM Airlines

  • Best Regional Airline – Europe : Aegean Airlines

*future Star Alliance member carrier.

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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 85 destinations, 17 of which are in Sub Saharan Africa. The company employs more than 3,300 people and operates 43 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

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About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 10,000 daily flights to almost 1,200 airports in 184 countries.

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