Brussels Airlines integrates option for carbon-neutral flying into booking process

  • When booking flights, Brussels Airlines customers now receive three options for neutralizing the CO2-emissions of their flight: Using Sustainable Aviation Fuel (SAF), certified climate protection projects and a mix of both
  • This option is now offered in the booking processes of all Lufthansa Group hub airlines (Austrian, Brussels Airlines, SWISS and Lufthansa
  • To encourage the option, customers will be offered additional status and award miles

Within its efforts to make flying more sustainable, Brussels Airlines now offers its customers the option to neutralize the carbon emissions of their flights in the same transaction as their booking, with a single click. After flight selection, they can choose one of three options to fly CO2-neutral.

The first option is to use SAF that is currently produced from residual biogenic materials and directly reduces CO2 emissions. A second option is to support high quality carbon offset projects run by the non-profit organization myclimate. These promote measurable climate protection by not only reducing CO2 but also locally improving the quality of life and biodiversity. The third option is a combination of the first two. What is new is that these options can now be selected while booking, making it more convenient and attractive for the customer. Payment is made when buying the flight ticket, thus making CO2-neutral flying for passengers significantly easier. Furthermore, Brussels Airlines encourages these options by awarding additional status and award miles to Miles&More members.

"We want to make it as easy as possible for our customers to neutralize the CO2emissions of their flight. So far, less than one percent of online bookers used to take advantage of our long standing option to fly carbon neutral. With the integration of the options in the booking transaction directly, I am sure that we will convince significantly more of our passengers to fly CO2-neutral and hereby making a contribution to more sustainable air travel."
​Peter Gerber, CEO of Brussels Airlines

Since launching the option on its website last Thursday, Brussels Airlines has seen a preliminary conversion rate of nearly 7%, above its initial target of 5%.

 

In the coming years, Brussels Airlines and the Lufthansa Group plan to offer customers significantly more sustainable travel options. The basis for this new service is the digital solution "Compensaid," developed in 2019 by Lufthansa Innovation Hub. Since 2019, Lufthansa Group has already been offsetting carbon emissions of its employees' business-related air travel by using myclimate carbon offset projects.

Forging ahead with a clear sustainable strategy

Brussels Airlines and the Lufthansa Group is making effective climate protection a major goal with a clearly defined path toward carbon-neutrality: compared to 2019, Lufthansa Group plans to half its net-carbon emissions by 2030, and by 2050, the Lufthansa Group plans to achieve net-zero carbon emissions. This will be done by continually optimizing flight operations, using SAF, and using innovative procedures that make flights more environmental-friendly. But first and foremost, the largest progress will be made through accelerating fleet modernization.

To that end, Brussels Airlines will welcome three brand new A320neo aircraft to its fleet in 2023, with 30% less CO2 emissions and fuel use per seat, compared to the A319 aircraft they will replace.

 

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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 85 destinations, 17 of which are in Sub Saharan Africa. The company employs more than 3,300 people and operates 43 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

More information on brusselsairlines.com 


About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 10,000 daily flights to almost 1,200 airports in 184 countries.

More information on staralliance.com

Contact

b.house Zone General Aviation - Airport Building 26 1831 Diegem

+32 2 723 89 90

[email protected]

www.brusselsairlines.com