Brussels Airlines prolongs cooperation with Flightcare

Brussels Airlines prolongs its cooperation with ground handling Company Flightcare in its home base Brussels Airport. As from the 25th of March Flightcare will supply handling services to all Brussels Airlines b.light passengers. Handling services for long haul, medium haul and b.flex passengers will be provided by Brussels Airlines employees.

Ground services such as check-in, baggage delivery and boarding play a crucial role in the punctuality and the customer service of an airline. During the last couple of months Brussels Airlines conducted thorough analysis of the services it offers at Brussels Airport and decided to further invest in it. The main goal of this investment is to strengthen the airline’s relationship with the customers and to better respond to its customer needs.

Passengers of Brussels Airlines can expect a whole range of novelties as from the 25th of March.  One of them is the option to check-in through the website, from home or from the office, as from 24 hours before departure, and to print a boarding pass. Brussels Airlines is the first Belgian Airline to introduce this service and is one of the trendsetters in Europe with this service. Passengers can even select the seat of their choice on board. For time sensitive passengers traveling in b.flex, a separate, fast security lane  will be provided during peak hours.

As a result of the analysis of the ground services, Brussels Airlines decided to prolong her partnership with Flightcare. Passengers traveling in b.light will be checked in and boarded by Flightcare staff. The contract with Flightcare for cleaning and airside services was previously prolonged. 

Own Brussels Airlines staff will attend to the passengers traveling to one of our 13 African long haul destinations and to Moscow, Tel Aviv or Helsinki.
Brussels Airlines employees will also welcome b.flex passengers at the airport.

Brieuc de Meeûs, General manager of Flightcare Belgium said: “We are delighted with Brussels Airlines’ decision to prolong our partnership. This clearly demonstrates the trust our Belgian airline puts in Flightcare.  We are very happy to be able to participate in the launch and development of Brussels Airlines and its  new product.”

Jan De Leeuw, Vice-President Ground Services for Brussels Airlines said: ”We are convinced that through this agreement we will significantly improve our service at Brussels Airport, which will benefit the passengers of our brand-new company Brussels Airlines. This partnership is built on the trust in our own employees and the know-how of a renowned ground service company such as Flightcare.”

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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 85 destinations, 17 of which are in Sub Saharan Africa. The company employs more than 3,300 people and operates 43 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

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About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 10,000 daily flights to almost 1,200 airports in 184 countries.

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Contact Zone General Aviation - Airport Building 26 1831 Diegem

+32 2 723 89 90