Brussels Airlines prolongs cooperation with Flightcare
Brussels Airlines prolongs its cooperation with ground handling Company Flightcare in its home base Brussels Airport. As from the 25th of March Flightcare will supply handling services to all Brussels Airlines b.light passengers. Handling services for long haul, medium haul and b.flex passengers will be provided by Brussels Airlines employees.
Ground services such as check-in, baggage delivery and boarding play a crucial role in the punctuality and the customer service of an airline. During the last couple of months Brussels Airlines conducted thorough analysis of the services it offers at Brussels Airport and decided to further invest in it. The main goal of this investment is to strengthen the airline’s relationship with the customers and to better respond to its customer needs.
Passengers of Brussels Airlines can expect a whole range of novelties as from the 25th of March. One of them is the option to check-in through the website, from home or from the office, as from 24 hours before departure, and to print a boarding pass. Brussels Airlines is the first Belgian Airline to introduce this service and is one of the trendsetters in Europe with this service. Passengers can even select the seat of their choice on board. For time sensitive passengers traveling in b.flex, a separate, fast security lane will be provided during peak hours.
As a result of the analysis of the ground services, Brussels Airlines decided to prolong her partnership with Flightcare. Passengers traveling in b.light will be checked in and boarded by Flightcare staff. The contract with Flightcare for cleaning and airside services was previously prolonged.
Own Brussels Airlines staff will attend to the passengers traveling to one of our 13 African long haul destinations and to Moscow, Tel Aviv or Helsinki.
Brussels Airlines employees will also welcome b.flex passengers at the airport.
Brieuc de Meeûs, General manager of Flightcare Belgium said: “We are delighted with Brussels Airlines’ decision to prolong our partnership. This clearly demonstrates the trust our Belgian airline puts in Flightcare. We are very happy to be able to participate in the launch and development of Brussels Airlines and its new product.”
Jan De Leeuw, Vice-President Ground Services for Brussels Airlines said: ”We are convinced that through this agreement we will significantly improve our service at Brussels Airport, which will benefit the passengers of our brand-new company Brussels Airlines. This partnership is built on the trust in our own employees and the know-how of a renowned ground service company such as Flightcare.”