Brussels Airlines welcomes 150,000th Self Baggage Drop-off passenger

In March this year Brussels Airlines and Brussels Airport introduced a self-service baggage drop-off system: 6 check-in desks in the departure hall where passengers can check in and label their baggage themselves. Today the 150.000th passenger used the innovative service.

An increasing number of travelers use the self-check-in machines in the departures hall of Brussels Airport or check in online or through their smart phone before leaving for the airport. However, if they are carrying hold baggage, they still need to go to a baggage drop-off desk at the airport. The new service has freed passengers from this step and they are now able to check in both themselves and their baggage when flying on a European route. This allows passengers to proceed to their departure gate after less than one minute and reduces the check-in times, and the queues at the desks, significantly.

The self-service baggage drop-off is part of Brussels Airlines’ Express Check-In process, which helps passengers get through the check-in process quickly and easily. The service is much appreciated by their passengers: an average of 1,700 passengers per day uses it and today the 150,000th passenger checked in his baggage. Piet and Nicolas L., who were checking in for their Brussels Airlines flight to Naples, were surprised by a Brussels Airlines agent with a gift: two tickets for a flight to any European destination within the Brussels Airlines network.

“It’s the first time we use the system. I think it’s easy, it’s very self-explanatory what you have to do and we were finished dropping off our luggage very quickly”, says Piet.

The drop-off units at Brussels Airport were developed by the Dutch company Type22. They are marketing the system under the name ‘Scan&Fly’.

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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 85 destinations, 17 of which are in Sub Saharan Africa. The company employs more than 3,300 people and operates 43 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

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About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 10,000 daily flights to almost 1,200 airports in 184 countries.

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