Brussels Airlines welcomes 150,000th Self Baggage Drop-off passenger

In March this year Brussels Airlines and Brussels Airport introduced a self-service baggage drop-off system: 6 check-in desks in the departure hall where passengers can check in and label their baggage themselves. Today the 150.000th passenger used the innovative service.

An increasing number of travelers use the self-check-in machines in the departures hall of Brussels Airport or check in online or through their smart phone before leaving for the airport. However, if they are carrying hold baggage, they still need to go to a baggage drop-off desk at the airport. The new service has freed passengers from this step and they are now able to check in both themselves and their baggage when flying on a European route. This allows passengers to proceed to their departure gate after less than one minute and reduces the check-in times, and the queues at the desks, significantly.

The self-service baggage drop-off is part of Brussels Airlines’ Express Check-In process, which helps passengers get through the check-in process quickly and easily. The service is much appreciated by their passengers: an average of 1,700 passengers per day uses it and today the 150,000th passenger checked in his baggage. Piet and Nicolas L., who were checking in for their Brussels Airlines flight to Naples, were surprised by a Brussels Airlines agent with a gift: two tickets for a flight to any European destination within the Brussels Airlines network.

“It’s the first time we use the system. I think it’s easy, it’s very self-explanatory what you have to do and we were finished dropping off our luggage very quickly”, says Piet.

The drop-off units at Brussels Airport were developed by the Dutch company Type22. They are marketing the system under the name ‘Scan&Fly’.