Brussels Airport and Brussels Airlines launch new “Baggage drop-off”

Brussels Airport and Brussels Airlines launch new “Baggage drop-off”

Online checked-in passengers can now check in their baggage themselves

Brussels, 6th September 2022 - At Brussels Airport, passengers of Brussels Airlines can make use of a new system to check in their baggage themselves. Since this summer, passengers who are checked in online can use their boarding pass to print the baggage label for their suitcase at one of the 16 kiosks at the airport and then place the baggage on one of the six luggage belts. The “Baggage drop-off" results in considerable time-saving for the passengers. The new system was gradually taken in use over the summer holidays and is now fully operational.

This summer, Brussels Airport introduced a new system to allow passengers to check in their baggage themselves at the airport. Using their boarding pass, passengers for short and medium haul destinations operated by Brussels Airlines and the other companies in the Lufthansa Group (Lufthansa, Swiss and Austrian), can now print out their own baggage label and check in their suitcase themselves. For this, a new zone has been installed near check-in row 4, featuring 16 label kiosks and 6 bag drops where the suitcase is weighed and placed on the belt to the baggage hall. Agents of Brussels Airlines can help the passengers if assistance is desired.

​This Baggage drop-off offers significant time savings for passengers as more passengers can present their bags at the same time. Since more than 75% of the passengers of Brussels Airlines already check in at home and have their boarding pass with them, they can check in their suitcase and continue their journey quicker using this system. With this Baggage drop-off, up to 400 passengers per hour can check in their baggage. Passengers can of course also still make use of the manned check-in desks.

​This system was systematically deployed during the summer holidays and is now fully operational. During the months of July and August, already 35.000 suitcases, or almost 10% of the suitcases of the short and medium haul flights of the Lufthansa Group, were checked in using the Baggage drop-off. This is an extensive pilot during which the system will be closely monitored, with a view to expansion possibilities in the future.

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Joëlle Neeb Brussels Airlines

 

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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 85 destinations, 17 of which are in Sub Saharan Africa. The company employs 3,200 people and operates 40 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. In 2023, Brussels Airlines welcomes three state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network. Next to that, the airline aims to operate its first flight using Sustainable Aviation fuel (SAF) by 2023.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the  Belgian Icons, specially painted aircraft that honor a Belgian iconic person, team or event to promote Belgian culture worldwide.

More information on brusselsairlines.com 


About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 10,000 daily flights to almost 1,200 airports in 184 countries.

More information on staralliance.com

Brussels Airlines
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Zone General Aviation - Airport Building 26
1831 Diegem