Star Alliance member carriers co-locate at Delphi Airport's new Terminal 3

NEW DELHI, India – Making use of the opportunity provided by India’s expanding airport infrastructure, Star Alliance becomes the first and only airline alliance to establish a series of joint passenger amenities and related infrastructure at the newly developed Terminal 3 at New Delhi’s Indira Gandhi International Airport.

A ribbon-cutting marked the opening of the new facilities on the first day of operations in the new terminal today. Check-in counters for all member carriers are co-located in rows E,F,G,H,J and K. In addition, Austrian, Continental Airlines, Lufthansa and SWISS share a joint ticket desk which is accessible from both inside and outside the terminal, allowing easier access for passengers needing ticketing assistance. Overall, the co-located Star Alliance area will offer unprecedented customer experience in conjunction with New Delhi’s newest air terminal. Future Star Alliance member carrier Air India is also located in the same area, so as to provide seamless service to customers upon their joining.

Recognising Star Alliance’s presence at Terminal 3, developer Delhi International Airport (P) Limited, has also enabled individual member carrier operational back-offices to be positioned in a common area, directly overlooking the check-in area for greater synergies.

Lee Hock Lye, Vice President Products and Services, Star Alliance said: “Our presence at Terminal 3 through Star Alliance’s ‘Move under one Roof’ and Seamless Alliance Travel Experience strategies pave the way for unsurpassed passenger convenience at an important and developing Star Alliance destination. We have ensured that from the onset many facilities are shared with future member carrier Air India, thereby laying the groundwork for offering a seamless alliance product, from the moment they officially join.”

With Air India* developing Terminal 3 into its integrated hub and as a part of the co-location programme currently underway, Star Alliance First and Business Class passengers along with Star Alliance Gold members can look forward to a new and modern Air India Lounge , set to open in the middle of September. In the interim, eligible Star Alliance customers will have access to either the Premium Plaza or the ITC Group Lounge**.

Building on the success of similar installations at airports such as Paris – Charles de Gaulle, London – Heathrow or Tokyo – Narita, the Star Alliance member carriers flying to Delhi will be offering a Star Alliance’s Common Baggage Service Facility for arriving passengers. Here both member carrier and Air India* passengers will have their mishandled baggage queries addressed in an expedient manner.

Locating the member carriers into a single terminal is called “Move under one Roof”, a programme that is in place at more than a dozen airports around the world, like for example Beijing, Paris – Charles de Gaulle, Tokyo – Narita.

From Delhi’s Indira Ghandi International Airport, nine Star Alliance member carriers offer more than 70 flights to 10 Star Alliance hubs in nine countries. From these hubs – Bangkok, Beijing, Frankfurt, Istanbul, Munich, Newark (New York), Seoul – Incheon, Singapore, Vienna and Zurich – passengers can connect to reach the over 1,100 destinations served by the Star Alliance network.

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About Brussels Airlines

Brussels Airlines is Belgium's national airline, connecting the capital of Europe to more than 70 destinations, whereof 15 in Africa, the continent that Brussels Airlines carries closes to its heart. Moreover, Brussels Airlines offers 60 destinations in Europe, 2 in North America and Tel Aviv. The company employs 3,100 employees and operates 38 aircraft.

In view of the global coronavirus pandemic, Brussels Airlines has committed itself to the strictest health safety measures in aviation worldwide, following the recommendations of EASA (European Air Safety Agency). Since the outbreak of the coronavirus, the Belgian airline operates an adapted flight schedule that is based on market demand and that takes into account the travel restrictions of the different authorities.

Thanks to its no-compromise positioning, Brussels Airlines combines competitive all-flexible fares with  the highest service quality. With yearly changing Belgian Star Chefs, its wide offer of Belgian food and drinks and the five Belgian Icons, Brussels Airlines is acting as a real ambassador of its country, bringing the world to Belgium and the best of Belgium to the world.

Creating over 40.000 direct and indirect jobs, Brussels Airlines plays an important role in the Belgian economy and is part of Belgium's second largest economic engine: its hub at Brussels Airport. In 2019, the airline transported over 10 million passengers to, from and via Brussels Airport.

Brussels Airlines offers cargo capacity on all its flights, commercialized by Lufthansa Cargo. The airline also handles the daily maintenance of its aircraft fleet.

Brussels Airlines is one of the four Lufthansa Group network airlines (Austrian, Brussels Airlines, Lufthansa and Swiss) and member of Star Alliance. The company was founded in 2002 and is 100% owned by Deutsche Lufthansa AG.

More information on brusselsairlines.com 

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