THE LOFT by Brussels Airlines and Lexus at Brussels Airport named “Europe’s Leading Airport Lounge 2019”

The 26th annual World Travel Awards has named THE LOFT by Brussels Airlines and Lexus @ Brussels Airport Europe's Leading Airport Lounge 2019.

The World Travel Awards, a prestigious and globally recognized honours programme in global travel and tourism, celebrate organizations that are recognized for their commitment to excellence. Votes are not only performed by customers, but also by travel and tourism professionals.

THE LOFT by Brussels Airlines and Lexus is a unique lounge concept, centred on comfort, technology, design and a blend of ‘Belgitude’ and Japanese hospitality.

“We are extremely proud to receive this prestigious award from travel industry professionals and from our customers. It shows that customer centricity is not just a “buzz” word for us, but that we take it really at the heart in everything we do. The award encourages us to continue investing in our welcoming service approach that is reflected throughout all customer touch points”, says Tanguy Cartuyvels, Head of Customer Experience & Marketing at Brussels Airlines. “THE LOFT by Brussels Airlines and Lexus is a perfect example of how working together with partners like Lexus, who is driven by the highest quality services, enables us to offer our customers an ideal environment, designed to meet their individual needs”.

Pascal Ruch, Head of Lexus Europe, said: “We are delighted that the travel industry recognized the unique experience brought to business travellers by Lexus and Brussels Airlines through our lounge partnership at Brussels Airport. For Lexus, this partnership is an exciting opportunity to bring our core brand values of design and craftsmanship to a global audience, reaching beyond the automotive world. This is a place where people can enjoy and get to know Lexus’ true spirit of Omotenashi, the Japan-inspired personalized and exceptional guest experience we bring to our guests.”

THE LOFT by Brussels Airlines and Lexus opened its doors on June 25, 2018 as a relaxing new space for international travellers inspired by Lexus luxury, design and Omotenashi hospitality. Since the opening, the lounge has already welcomed more than 450,000 visitors.

It marks a further expansion of Lexus beyond the premium automotive world as a global luxury lifestyle brand. Lounge guests are provided with a wealth of facilities to make their visit comfortable, relaxing and enjoyable, together with opportunities to immerse themselves in the world of Lexus.

Covering an area of 2040m2, THE LOFT by Brussels Airlines and Lexus offers seating for 500 guests. It is divided into areas with different ambiences and features, including a central bar, seating zones and a break-out space that’s ideal for those who need to work while on the move.

A unique blend of premium features are offered to visitors:

  • Japanese hospitality values brought by Lexus
  • Chocolate experience hosted by a Neuhaus maître chocolatier
  • At home SPA Grohe shower suites
  • Individual nap rooms with star lid ceiling
  • Lexus LS Shiatsu-effect massage chairs
  • Variety of fresh organic dishes and drinks by Foodmaker and Rombouts
  • Beer taps including best Belgian beers
  • Plastic bottles-free living space
  • Award winning arts and inspirational sleek design elements by Lexus
  • Dedicated Mark Levinson hi-end audio listening room
  • Regular events ranging from wine tasting to music ensembles

 

THE LOFT by Brussels Airlines and Lexus is located in Pier A of Brussels Airport and open daily from 5am to 9pm.

The Lexus zone has been designed by FITCH, a retail and brand consultancy which has also produced a successful design concept for Lexus’ European retailer network. It has been able to expand some of the ideas explored in that project and introduce new and exciting features, drawing further inspiration from the INTERSECT by Lexus brand experiential centres in Tokyo, Dubai & New York.

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More information on THE LOFT by Brussels Airlines and Lexus and about the other partners of the lounge can be found at : https://press.brusselsairlines.com/brussels-airlines-extends-the-loft-at-brussels-airport

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About Brussels Airlines

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 85 destinations, 17 of which are in Sub Saharan Africa. The company employs more than 3,300 people and operates 43 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. The airline was the first to transport Sustainable Aviation Fuel (SAF) through the CEPS-pipeline connecting Brussels Airport early 2023. By end 2024, Brussels Airlines will have welcomed five state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

More information on brusselsairlines.com 


About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

Overall, the Star Alliance network currently offers more than 10,000 daily flights to almost 1,200 airports in 184 countries.

More information on staralliance.com

Contact

b.house Zone General Aviation - Airport Building 26 1831 Diegem

+32 2 723 89 90

press@brusselsairlines.com

www.brusselsairlines.com